effin postie

[JerryBB]

I bought two photographs from ebay last week, they arrived on thursday, the postman in his wisdom folded over the cardboard package they were in to fit them through the letter box.

Bearing in mind the package said fragile/handle with care and it was sent 2nd class signed for (no attaempt to get a signature was made), I don't understand why he did this and of course both photos are now damaged whereas they were perfect before this.

to say I am pissed off is an understatement

[Hawthorn]

Jerry.

Had this once myself and tried and failed for any response from the Post Office, in the end I had words with the Postie, never happened since but ofcourse the photograph was ruined forever.

Simon.

[altcar73]

Several years ago I had a similar issue with Royal Mail. The postman had folded a large re-enforced card envelope containing a card backed photograph. The photo was damaged beyond repair. This was despite the envelope bearing a sticker saying "Do not fold" etc.

I wrote to the Chief Executive of Royal Mail enclosing photographic evidence of the damage to the photo and of the outer packaging. I told him that I wanted full compensation for the damage which had been done by one of his staff. I told him that if he did not pay the compensation, I would take him to the small claims County Court.

I further pointed out that I could, quite legitimately take his staff member to the Magistrates Court for committing an offence under the Criminal Damage Act 1971.

I concluded by asking him to tell me which course of action he would prefer me to take. If he preferred the latter, then he could provide me with the full name, address and date of birth of the postman/woman so that I could serve a summons on him.

Within a week I received a cheque for the amount asked for and a handsome apology.

Don't be fobbed off by a Royal Mail minion. Go to the top and push them into a corner.

To prove the offence of causing criminal damage under the Criminal Damage Act 1971, the following elements need to be established:

Damage (temporary or permanent) was caused.
That damage occurred to property.
The damaged property belonged to another.
The damage was caused without lawful excuse.
An intention to cause the damage, or recklessness as to whether damage would be caused.

As an aside, Royal Mail no longer ask for signatures for recorded delivery items. That policy was introduced during the Covid business. The postman now signs confirming its been delivered. Of course, as with many things touching upon Covid., they never go back to the way it was. A further erosion of service that goodness knows how many organisations (Doctors included) have adopted. Why?, because its easier not to do what was done before!!

Dave.

[grenadierguardsman]

An ignorant Postperson. I would put a complaint in to Royal Mail !
Andy

[Volunteer Soldier]

They may, or maybe not, offer you a second class stamp as compensation. The postmen are currently on a suicide mission.

[grenadierguardsman]

I used to be a Postman, they don't realise how easy they have it !
Andy

[Phil2M]

Originally Posted by altcar73

As an aside, Royal Mail no longer ask for signatures for recorded delivery items. That policy was introduced during the Covid business. The postman now signs confirming its been delivered. Of course, as with many things touching upon Covid., they never go back to the way it was. A further erosion of service that goodness knows how many organisations (Doctors included) have adopted. Why?, because its easier not to do what was done before!!

Dave.

My postman still insists in taking everything back to the sorting office, signed for or not, even if only one item is signed for and the rest would fit through the door. It's a royal pain in the arse. If we aren't quick enough to catch him or we aren't in...tough.

[JerryBB]

I think I get 2 different posties, one sticks it through if it fits or leaves in shed, the other leaves a card.

[Jelly Terror]

Originally Posted by JerryBB

I bought two photographs from ebay last week, they arrived on thursday, the postman in his wisdom folded over the cardboard package they were in to fit them through the letter box.

Bearing in mind the package said fragile/handle with care and it was sent 2nd class signed for (no attaempt to get a signature was made), I don't understand why he did this and of course both photos are now damaged whereas they were perfect before this.

to say I am pissed off is an understatement

I totally sympathise, Jerry. It is infuriating beyond description. What adds to the agony, and insult to injury, is the Kafkaesque maelstrom of impenetrable barriers you’re subjected to when attempting to seek any kind of accountability or resolution (not that damage to an irreplaceable photograph can magically be rectified). Grrrrrrr!

JT