I am not able to add any factual information as to how to proceed in this matter. However, it would seem to me the seller did not use due care and take the necessary precautions to insure the safe arrival of this badge.
That is not something, you as the recipient can control. Therefore, I personally would take the seller to task for this.If he refuses to assist or reimburse you the funds, name and shame the seller so as others may be aware their poor shipping habits.
I received a pair of cuff links and tie clip in the post late last week. They sent in a paper envelope with no padding, nothing....how they were not damaged, is beyond me. Although these items were not damaged, I did contact the seller and express my dismay, in how they were shipped. Yeah, pretty much fell on deaf ears.
It just amazes me that we still badges/medals, whatever sent through the post where no care has been taken to ensure the safety of the items.
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Cliff
http://www.irishregimentofcanada.ca
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