Andy,
as you know I pack my items well, even so I would happily refund or at least offer a reduction in the selling price as IMO it is the senders responsibility to ensure the items are packed well enough to withstand the rigors of the Royal Mails machinery and manhandling! It so happens I also had a badge delivered today that was divorced of one of its lugs... I shall inform the sender who infairness packed it rather well, in a ball of bubble wrap!
Another Andy
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