Quote:
Originally Posted by Jibba Jabba
Hi Andy,
My point is how about 'not saying' if the badge is right or wrong in the description. By not saying and offering a full refund does that make that situation forgivable by the collecting community and the law?
If I were to turn around and say "sorry I didn’t know it was a fake, here is your full refund" yet on the other hand I am expounding on my web site about my 30 years of experience in the field of badge collecting.......
By saying I have 30 years of experience in my opinion what I am doing is trying to build a sense of trust into any potential customer that what I sell is always correct. So there is actually no need to state in every badge description.....the word genuine, original, circa etc!
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JJ,
when I started my ebay site, I would only put the tag "Genuine" or "Original" on items that I was certain about, I have sold restrikes in the past and made no reference to them being Genuine or Original, however my conscience has got the better of me and now I list them as modern or restrike, as IMO if you know they are you should state so! Some sellers genuinely do not know what they are selling and I can excuse that!
As to returns, there should be no time limit as sometimes it takes a while to find out that an item is not what it was sold as! I've had genuine badges returned (only 2 or 3 out of many thousands) and have refunded without question and in many cases the buyer has returned to my site.
A seller should take on the responsibility, even the Auction houses if an item is returned.
Andy