I have bought from that auction house (medals) and did not have a problem with either the medals or their service.
The gent selling the medal should really seek some formal resolution. Simply "giving up" because of the auctioneers failure to respond is not appropriate. He needs to look at the conditions of sale and then do something positive i.e. contact Trading Standards in Carmarthen. If he doesn't do that then I'd suggest that he's not that bothered.
Auction houses regularly overstate their expertise, its part of the sales pitch I suppose, no one should really be surprised if yet another does so.
Dave.
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